Customer Shipping Guidelines
“The parts are beautiful!!! The detail is unbelievable!!! Josh and the airbrusher's did a world class job!!!”
John Lyons · Gouldsboro, PA
Read More TestimonialsOur core exchange system is just an option for our customers. Another option for your custom paint is to disassemble your existing motorcycle sheet metal, ship off your set, and we will get started! This is an option for those of you who can live without your bike for a few weeks-generally 4-6 weeks. This time frame includes production time. When shipping your set to us, here our a few helpful tips and basic guidelines to help you along . . .
Packaging
The most effective way to package your set is to wrap each piece in several layers of bubble wrap and arrange your set in 1-3 boxes (depending on the size of your set). The tighter the tins are together, the more protection they have from movement. Please remember to pack them so they are snug not squished. Have a layer of packing peanuts or foam on the bottom, sides, and top of your double walled box if possible. Make sure there is at least 2 inches of space between the box and each piece.
Please include your name and contents of package inside of the package if possible so we can receive them properly. If the box is labeled with your name and return address that will be fine.
Last but not least, close the boxes securely. Apply at least 3 strips of tape to both the top and the bottom of the boxes so the middle and edge seams are also secure. Packing tape or reinforced packing tape works best.
Shipping
Label your box(es) and ship them to us at:
JE Illusions Custom Painting
1210 Interior Street, Suite 2
Eugene, OR 97402-5760
We use UPS and USPS Priority Mail depending on the situation. USPS is a bit faster (2-3 days), but UPS can sometimes be cheaper (depending on insurance and destination). It's really up to you on how much you want to spend and how fast you want to get it to us. We can help you choose if you would like - just let us know.
Receipt
We will carefully unpackage your set, check for any damages, and then immediately notify you that your package(s) have arrived safely.
